Conflict at work often leads to grievances, prolongued sickness absence, underperformance and expensive legal fees. Pivotal's team of mediators resolve confict at an early stage.

Mediation is an entirely voluntary and confidential process facilitated by impartial mediators and is the first port of call for workplace conflict. Pivotal HR only use trained mediators with many years experience in resolving conflict in the social care workplace. We generally work with two mediators for each mediation.

There are one hour individual meetings with the parties involved, then a joint meeting which can last three to five hours. The process empowers individuals to resolve their conflict in a safe and confidential environment.

Client feedback

“Pivotal HR provides us with a comprehensive package of HR support. Their flexible approach and ability to stay up-to-date with the latest thinking is coupled with a practical approach. Their consultants offer a wide skill base encompassing everything from mediation to restructuring the organisation."

Gurpreet Virdee
Central Services and Development Director
Women and Girls Network

To reduce conflict at work in your own organisation, email us now

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The BIG Assist programme is delivered by NCVO under contract to the Big Lottery Fund.

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